Refund Policy
At Ionworks, we strive to provide the best possible experience with our software. If you are not satisfied with our service, you may request a refund within 30 days of your initial purchase, subject to the following terms:
Eligibility for a Refund
Refund requests must be made within 30 days of the initial purchase date.
Only first-time purchases are eligible for a refund. Renewals, upgrades, and additional purchases are non-refundable.
Refunds are applicable only for direct purchases made through our official website. If you purchased through a third party, please refer to their refund policy.
You must provide a valid reason for your refund request, along with any relevant feedback to help us improve our service.
Non-Refundable Situations
Refund requests made after the 30-day period.
Suspensions or terminations due to violations of our Terms of Service.
Customized or enterprise plans, which may have separate contractual terms.
Refund Process
To request a refund, contact our support team at support@ionworks.com with your account details and reason for the request.
Our team will review your request and respond within 5 business days.
If approved, refunds will be processed to the original payment method within 7-10 business days.
We value your feedback and encourage you to reach out to our support team before requesting a refund. Many issues can be resolved with additional guidance or feature adjustments.
For any questions, please contact us at support@ionworks.com.